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качество в ЖКХ
[ Скачать с сервера (141.0Kb) ] 19.05.2007, 20:50
Ориентация на клиента – главный вектор бизнеса в системе жилищно коммунального хозяйства
Имеется в виду формирование внешней и внутренней деятельности персонала, на предоставление клиенту необходимого ему набора услуг за наименьшее время с требуемым качеством в удобное для клиента время.
Характеристики услуги - как правовой категории

1. Цель услуги:

-получение новой вещи, новой информации или получение нового блага (иного качества жизни)

2. Итог услуги:

-положительный (ожидаемый) итог всегда гарантирован,

-положительный итог не всегда может быть гарантирован,

-положительный итог (в ряде случаев - ни при каких обстоятельствах) не может быть гарантирован со стороны подрядчика (исполнителя)

3. Экономический эффект от услуги

-явный,

-опосредованный (скрытый)

4. Связь услуги с личностью исполнителя, получателя услуги:

-явная и почти всегда очень тесная,

-опосредованная,

-связи нет,

Категория: Практика и аналитика | Добавил: Uslugi-GKH
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